Last updated: December 19, 2024
1. Introduction
Welcome to AI Chat Platform (“we,” “us,” “our,” or “Company”). We are committed to protecting your privacy and ensuring you have a positive experience on our platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.
2. Information We Collect
2.1 Information You Provide Directly
Account Information: When you create an account, we collect:
- Full name
- Email address
- Password (encrypted)
- Profile picture (optional)
Chat Content: We collect and store:
- Messages you send to the AI
- AI responses
- Chat history and metadata
- Uploaded files and attachments
Feedback: If you submit feedback or report issues, we collect:
- Feedback text
- Screenshots or attachments
- Your contact information
2.2 Information Collected Automatically
Usage Data:
- Pages visited and time spent on each page
- Features used and interaction patterns
- Search queries and commands used
- Export and download activities
Device Information:
- Device type (mobile, tablet, desktop)
- Operating system and version
- Browser type and version
- IP address
- Language and timezone
Cookies and Tracking:
- Session cookies for authentication
- Preference cookies (theme, language)
- Analytics cookies for usage tracking
3. How We Use Your Information
We use the information we collect for:
- Service Delivery: Providing, maintaining, and improving the Service
- Personalization: Customizing your experience based on preferences and activity
- Communication: Sending you updates, alerts, and responses to your inquiries
- Support: Providing customer support and responding to feedback
- Analytics: Analyzing usage patterns to improve features and performance
- Security: Detecting and preventing fraudulent, unauthorized, or illegal activities
- Compliance: Complying with legal obligations and enforcing our Terms and Conditions
- Marketing: Sending promotional emails (with your consent)
4. Data Storage and Retention
Storage Location: Your data is stored on secure servers provided by Supabase. We comply with data protection regulations in your region.
Retention Period:
- Account data: Retained while your account is active, deleted 30 days after account deletion
- Chat history: Retained until you delete chats or your account
- Usage logs: Retained for 90 days for analytics and security purposes
- Backup copies: May be retained for up to 1 year for disaster recovery
5. Sharing Your Information
We do not sell your personal information. We may share your information only in these circumstances:
- Service Providers: Third-party services (Groq API, Google, Facebook) as described in their privacy policies
- Legal Requirements: When required by law or to protect rights, safety, or property
- Business Transfers: In case of merger, acquisition, or bankruptcy
- Consent: When you explicitly consent to share specific information
7. Data Security
We implement security measures to protect your data:
- Encryption in transit (HTTPS/TLS)
- Encryption at rest for sensitive data
- Password hashing using bcrypt
- Regular security audits and updates
- Access controls and authentication
- Secure backup systems
However, no system is 100% secure. We cannot guarantee absolute security of your data.
8. Your Privacy Rights
Depending on your location, you may have the following rights:
- Access: Right to access your personal data
- Correction: Right to correct inaccurate data
- Deletion: Right to request deletion of your data
- Portability: Right to export your data
- Opt-out: Right to opt-out of marketing communications
- Withdraw Consent: Right to withdraw consent for data processing
To exercise these rights, contact us at: privacy@ai-chat.engineer
9. Children's Privacy
Our Service is not intended for children under 13 years old. We do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13, we will delete it immediately.
For children 13-18, we provide additional privacy protections and recommend parental oversight.
10. California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information is collected
- Right to know whether personal information is sold or disclosed
- Right to delete personal information
- Right to opt-out of the sale of personal information
- Right to non-discrimination for exercising CCPA rights
We do not sell your personal information. To submit a CCPA request, contact: privacy@ai-chat.engineer
11. European Privacy Rights (GDPR)
If you are in the European Union, you have rights under the General Data Protection Regulation (GDPR):
- Right to access your personal data
- Right to rectification of inaccurate data
- Right to erasure (“right to be forgotten”)
- Right to restrict processing
- Right to data portability
- Right to object to processing
- Right to lodge a complaint with your data protection authority
Contact us at privacy@ai-chat.engineer to exercise your rights.
12. Cookies and Tracking Technologies
What are Cookies? Cookies are small files stored on your device that help us remember your preferences and track your activity.
Types of Cookies We Use:
- Essential Cookies: Required for authentication and basic functionality
- Preference Cookies: Remember your settings (theme, language)
- Analytics Cookies: Track usage to improve our Service
Manage Cookies: You can control cookies through your browser settings. Disabling certain cookies may affect functionality.
13. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be effective immediately upon posting. Your continued use of the Service constitutes acceptance of the updated Privacy Policy.
14. Contact Us
If you have questions about this Privacy Policy or our privacy practices: